Refund Policy

Effective Date: October 7th 2024

At PT Tactical Goods, customer satisfaction is our top priority. We strive to ensure that you receive the highest-quality perishable goods. Due to the nature of perishable products, our refund and return policy has specific guidelines. Please read the following policy carefully.

  1. Perishable Goods Refund Policy

    Given the perishable nature of our goods, all sales are generally considered final. However, we do offer refunds or replacements under certain conditions.

  2. Conditions for Refunds or Replacements

    Refunds or replacements may be provided under the following conditions:
  • Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 24 hours of receipt with supporting photos and a detailed description of the issue.
  • Incorrect Order: If you receive an incorrect product or the wrong order, contact us within 24 hours of receiving the package, and we will rectify the issue by replacing the item or issuing a refund.
  • Product Quality Issues: If there is a concern with the quality or freshness of a product, please reach out to us within 24 hours of delivery with supporting evidence, such as photos.
  1. Non-Refundable Situations

    We do not offer refunds or replacements in the following situations:
  • Change of mind after purchase.
  • Failure to follow the storage instructions provided with perishable goods, leading to spoilage.
  • Requests made beyond 24 hours of receiving the goods.
  • Products that have been tampered with or used in any way.
  1. Refund Process

    If your refund request meets the above conditions, we will process your refund as follows:
  • Contact Customer Support: Reach out to our customer support team at info@pttacticalgoods.com or (213) 474-8378 with your order details and the reason for your request.
  • Approval and Refund: Upon verification, approved refunds will be processed within 5-7 business days to the original payment method.
  • Replacements: In the case of product replacements, we will arrange for a new product to be shipped as soon as possible at no additional cost.
  1. Return Shipping

    For any product that requires return shipping due to damage or incorrect delivery, PT Tactical Goods will cover the return shipping costs. Details will be provided upon approval of your claim.

  2. Contact Us
    For any questions or to make a refund request, please contact us:
    Email: info@pttacticalgoods.com
    Phone: (213) 474-8378
    Address: 5265 Lawrenceville Hwy NW, Lilburn, GA 30047

Note: This refund policy may be updated periodically. Please check our website for the latest version.